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SecureDisc Rimage Edition Trouble Ticket

Submitted by discreteeditor on Wed, 12/01/2010 - 13:19

This form is used to submit SecureDisc Rimage Edition issues to the Discrete Support Team.

Prior to submission, please review the latest SecureDisc Rimage Edition Administrators Guide for information on proper installation, configuration and operation of SecureDisc Rimage Edition software. 

If your issue is still not resolved after referencing the SecureDisc Rimage Edition Administrators Guide, complete all fields below to open a new trouble ticket.

This can be found using the 'About SecureDisc' button in the SecureDisc Console.

This can be found in Rimage System Manager as the first entry in the 'Control Center' listing. Example: PSS 8.2.1.0

This is the software application that generates the Rimage production job file which SecureDisc is attempting to encrypt. Example: QuickDisc.

Located in the SecureDisc Console under either the 'Configuration' or 'Encryption' tab.

Located in the SecureDisc Console under either the 'Configuration' or 'Encryption' tab.

Please describe the exact issue including any error messages and specific actions required to generate the error.

Please include the pplog file from the Rimage\Logs folder, the contents of the SecureDisc log, as well as any screen shots or other documentation to assist in troubleshooting.

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